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	<title>eMentorMarketing &#187; Web Operations</title>
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		<title>Senior Friendly Design &#8211; Fonts Contrast Readability</title>
		<link>http://ementormarketing.com/senior-friendly-design-fonts-contrast-readability/</link>
		<comments>http://ementormarketing.com/senior-friendly-design-fonts-contrast-readability/#comments</comments>
		<pubDate>Wed, 06 Jul 2011 10:00:00 +0000</pubDate>
		<dc:creator>Debra Leitl</dc:creator>
				<category><![CDATA[Web Operations]]></category>
		<category><![CDATA[Design]]></category>

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		<description><![CDATA[Although the younger crowd may not think of the senior generation as tech savvy the reality is that a high percentage of seniors are keeping in touch online.&#160; Although most seniors may not understand some of the technicalities of new technology many of them are trading in their hard copy stationery and correspondence via snail [...]]]></description>
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		<title>98.6° of Gratitude = Winning Customer Service</title>
		<link>http://ementormarketing.com/gratitude-winning-customer-service/</link>
		<comments>http://ementormarketing.com/gratitude-winning-customer-service/#comments</comments>
		<pubDate>Mon, 20 Jun 2011 10:00:00 +0000</pubDate>
		<dc:creator>Debra Leitl</dc:creator>
				<category><![CDATA[Web Operations]]></category>
		<category><![CDATA[Customer Service]]></category>

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		<description><![CDATA[While we all know that the “Customer is Always Right” is a fallacy, we can still foster an environment that makes customers feel appreciated, valued, and respected pieces of your business. In restaurants we have all heard snappy hostess reporting door counts and body counts, but we would always suggest that the front lines in [...]]]></description>
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		<title>How To: Use Heat Maps to Improve Your Site&#8217;s Messaging</title>
		<link>http://ementormarketing.com/how-to-use-heat-maps-to-improve-your-sites-messaging/</link>
		<comments>http://ementormarketing.com/how-to-use-heat-maps-to-improve-your-sites-messaging/#comments</comments>
		<pubDate>Fri, 03 Jun 2011 18:16:33 +0000</pubDate>
		<dc:creator>Debra Leitl</dc:creator>
				<category><![CDATA[Web Operations]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[How To]]></category>
		<category><![CDATA[Web Analytics]]></category>

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		<description><![CDATA[When you analyze the activity on your website you will notice that there are specific parts of each page that perform better than others in terms of visitor response and activity.&#160; Using a heat map can help you to see where the weak points are so you can make the necessary improvements in your site’s [...]]]></description>
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		<title>Pro-On-The-Go Mobile CRM Apps: Helpful or a Hassle?</title>
		<link>http://ementormarketing.com/pro-on-the-go-mobile-crm-apps-helpful-or-a-hassle/</link>
		<comments>http://ementormarketing.com/pro-on-the-go-mobile-crm-apps-helpful-or-a-hassle/#comments</comments>
		<pubDate>Tue, 19 Apr 2011 00:03:11 +0000</pubDate>
		<dc:creator>Debra Leitl</dc:creator>
				<category><![CDATA[Web Operations]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Mobile]]></category>

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		<description><![CDATA[Mobile Customer Relationship Management apps allow you and your staff (if you have one) to access your CRM platform from virtually anywhere to help you stay in touch while out of the office without having to carry all of the paraphernalia such as a laptop PC and other equipment.&#160; While this seems like a cool [...]]]></description>
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		<title>Drupal &#8211; The Facts</title>
		<link>http://ementormarketing.com/drupal-the-facts/</link>
		<comments>http://ementormarketing.com/drupal-the-facts/#comments</comments>
		<pubDate>Thu, 10 Mar 2011 11:46:26 +0000</pubDate>
		<dc:creator>Debra Leitl</dc:creator>
				<category><![CDATA[Web Operations]]></category>
		<category><![CDATA[CMS]]></category>

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		<description><![CDATA[If you have never used Drupal it is an open source content management system which provides flexibility without being too complicated to learn. This is a plus because if a system is too easy to set up it usually means that there is not a whole lot you can do with it after you start [...]]]></description>
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		<title>Joomla 101: Free CMS</title>
		<link>http://ementormarketing.com/joomla-101-free-cms/</link>
		<comments>http://ementormarketing.com/joomla-101-free-cms/#comments</comments>
		<pubDate>Thu, 03 Mar 2011 17:46:07 +0000</pubDate>
		<dc:creator>Debra Leitl</dc:creator>
				<category><![CDATA[Web Operations]]></category>
		<category><![CDATA[CMS]]></category>

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		<description><![CDATA[If you are unfamiliar with Joomla it is an open source Content Management System that allows you to organize and manage content on your website. When we say open source we mean that Joomla is a free platform that offers many content management options created by actual software developers. It is not difficult to use [...]]]></description>
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		<title>Why I Like PipelineDeals</title>
		<link>http://ementormarketing.com/why-i-like-pipelinedeals/</link>
		<comments>http://ementormarketing.com/why-i-like-pipelinedeals/#comments</comments>
		<pubDate>Wed, 02 Mar 2011 16:29:27 +0000</pubDate>
		<dc:creator>Debra Leitl</dc:creator>
				<category><![CDATA[Web Operations]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Overview]]></category>
		<category><![CDATA[Tools]]></category>

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		<description><![CDATA[If you are not familiar with PipelineDeals, it&#8217;s a CRM software that allows you to perform a comprehensive variety of different management tasks. It also provides a way for you to manage tasks on the road through its CRM mobile application. PipelineDeals lends flexibility to CRM software by allowing you to upgrade or downgrade at [...]]]></description>
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		<title>5 CMS Template Design Guidelines</title>
		<link>http://ementormarketing.com/5-cms-template-design-guidelines/</link>
		<comments>http://ementormarketing.com/5-cms-template-design-guidelines/#comments</comments>
		<pubDate>Tue, 01 Mar 2011 21:46:38 +0000</pubDate>
		<dc:creator>Debra Leitl</dc:creator>
				<category><![CDATA[Web Operations]]></category>
		<category><![CDATA[Design]]></category>

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		<description><![CDATA[Content management systems are used to help you manage the workflow for your website including administration, collaboration and management of website content. Like other components of your online business there are specific rules of thumb you should follow to ensure your content management system is professional, functional, and user-friendly. Before we talk about the guidelines [...]]]></description>
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		<title>Customer Service Keyword List Triggers</title>
		<link>http://ementormarketing.com/customer-service-keyword-list-triggers/</link>
		<comments>http://ementormarketing.com/customer-service-keyword-list-triggers/#comments</comments>
		<pubDate>Wed, 16 Feb 2011 12:33:02 +0000</pubDate>
		<dc:creator>Debra Leitl</dc:creator>
				<category><![CDATA[Web Operations]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Keyword List]]></category>
		<category><![CDATA[Tools]]></category>

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		<description><![CDATA[Your customer service team is among the most important groups working for the benefit of your business. They are the human face of your company, representing a direct connection between the inner workings of the company itself and its patrons. Because of the personal interaction your customer service representatives have with your customers, they are [...]]]></description>
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		<title>Is Your Customer Service Up to Muster?</title>
		<link>http://ementormarketing.com/is-your-customer-service-up-to-muster/</link>
		<comments>http://ementormarketing.com/is-your-customer-service-up-to-muster/#comments</comments>
		<pubDate>Tue, 08 Feb 2011 10:38:13 +0000</pubDate>
		<dc:creator>Debra Leitl</dc:creator>
				<category><![CDATA[Web Operations]]></category>
		<category><![CDATA[Checklist]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://ementormarketing.com/is-your-customer-service-up-to-muster/</guid>
		<description><![CDATA[Customer service is what makes or breaks your business.&#160; Whether you are just starting out or you have been running a business for a period of time, it is always a good idea to have a model you can use.&#160; As a new business owner the model will serve as a baseline to forming good [...]]]></description>
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